OUR SHIPPING & RETURNS POLICY
SHIPPING INFORMATION
We are committed to delivering your order quickly and securely. Please review our shipping details below.
Processing Time
• Orders are processed within 1-2 business days (excluding weekends and holidays).
• You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Options & Delivery Time
• Domestic (Thailand):
• Standard Shipping: 1-3 business days
• Express Shipping: Next-day delivery (Available for select areas)
• International Shipping:
• Standard Shipping: 7-14 business days (varies by destination)
• Express Shipping: 3-7 business days (via DHL, FedEx, or similar couriers)
Shipping Rates
• Shipping costs are calculated at checkout based on your location and selected shipping method.
• Free shipping is available for orders over $199
Customs & Import Fees (For International Orders)
• International shipments may be subject to customs fees, duties, or taxes, depending on your country’s regulations.
• The recipient is responsible for any additional charges. We recommend checking with your local customs office for more details.
Lost, Delayed, or Damaged Shipments
• If your package is lost or significantly delayed, please contact us, and we will assist you in tracking your order.
• We are not responsible for delays caused by courier services, customs, or unforeseen circumstances.
• If your order arrives damaged, please contact us within 48 hours with photos of the issue for assistance.
For any shipping inquiries, please contact our customer service at natashalashesxpmu@gmail.com
RETURNS & EXCHANGES
We want you to be completely satisfied with your purchase. If you experience any issues with your order, please review our return and refund policy below.
Returns & Exchanges
• Returns are accepted within 7 days of receiving your order.
• Products must be unused, unopened, and in their original packaging to be eligible for a return.
• Due to hygiene reasons, used or opened lash trays cannot be returned or exchanged.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days to the original payment method.
• Shipping fees are non-refundable unless the return is due to our error.
Damaged, Defective, or Incorrect Items
• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the issue.
• We will arrange a replacement or full refund at no additional cost to you.
Non-Returnable Items
• Opened or used lash trays
• Sale or discounted items
• Custom or special-order products
For any return or refund inquiries, please contact our customer service at Email: natashalashesxpmu@gmail.com . We are happy to assist you!